Table of Contents

1. Scope
2. Conclusion of Contract
3. Right of Withdrawal
4. Prices and Payment Terms
5. Delivery and Shipping Conditions
6. Retention of Title
7. Liability for Defects (Warranty)
8. Liability
9. Redemption of Promotional Vouchers
10. Redemption of Gift Vouchers
11. Applicable Law
12. Place of Jurisdiction
13. Alternative Dispute Resolution

1) Scope

1.1 These General Terms and Conditions (hereinafter "GTC") of 6N Botanicals (hereinafter "Seller") apply to all contracts for the supply of goods concluded by a consumer or entrepreneur (hereinafter "Customer") with the Seller regarding the goods displayed in the online shop. The inclusion of the Customer's own terms and conditions is hereby objected to, unless otherwise agreed. 1.2 These GTC apply mutatis mutandis to contracts for the supply of vouchers, unless otherwise stipulated. 1.3 A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed. 1.4 An entrepreneur is a natural or legal person or a partnership with legal capacity who, when entering into a legal transaction, acts in the exercise of their commercial or self-employed professional activity.

2) Conclusion of Contract

2.1 The product presentations contained in the online shop are not binding offers, but serve to allow the Customer to submit a binding offer. 2.2 The Customer can submit an offer via the online order form. After completing the electronic ordering process and clicking the button that concludes the order process (e.g., "Buy Now"/"Order with obligation to pay"), the Customer submits a binding offer for the goods contained in the shopping cart. Alternatively, an offer can be submitted by email/online contact form/telephone. 2.3 The Seller can accept the Customer's offer within five days: – by order confirmation in text form (email) – the receipt by the Customer is decisive; or – by delivery of the goods – the receipt by the Customer is decisive; or – by requesting payment after the order has been placed. If one of the alternatives occurs first, the contract is concluded at that time. If the Seller does not accept the offer within the deadline, the offer is deemed to have been rejected. 2.4 PayPal: If the Customer chooses a payment method offered by PayPal, the payment processing is handled by PayPal (Europe) S.à r.l. et Cie, S.C.A., 22–24 Boulevard Royal, L-2449 Luxembourg, according to their terms and conditions. By clicking the purchase button, the Seller hereby declares the acceptance of the offer if a PayPal payment method is used. 2.5 The contract text will be stored after the contract is concluded and sent to the Customer in text form (e.g., email) after the order has been sent. If the Customer has created a user account, order data can be viewed there. 2.6 Before sending the order, the Customer can check and correct entries (including using the browser's back function). 2.7 Contract language: German. 2.8 Order processing and contact usually take place by email and automatically. The Customer must ensure the correct accessibility of their email address and, if necessary, configure SPAM filters accordingly.

3) Right of Withdrawal

3.1 Consumers generally have a right of withdrawal. 3.2 Further details can be found in the Seller's cancellation policy. 3.3 The right of withdrawal does not apply to consumers who do not belong to an EU member state at the time of concluding the contract and whose sole residence and delivery address are outside the EU.

4) Prices and Payment Terms

4.1 Unless otherwise stated, all prices are total prices including statutory sales tax. Any shipping costs will be stated separately in the respective product description.
4.2 For deliveries outside the EU, additional costs (e.g., customs duties, taxes, transfer/exchange rate fees) may arise, which are to be borne by the Customer – even if the delivery takes place within the EU, but the payment is initiated from outside.
4.3 Available payment methods are communicated in the online shop.
4.4 PayPal/PayPal Checkout: Payment processing is carried out via PayPal; PayPal may use additional payment services. For payment methods where the Seller makes an advance payment (e.g., invoice/installment payment), an assignment of claims to PayPal/designated payment service may occur; a credit check may take place.
4.5 Shopify Payments/Stripe (if activated): Processing via Stripe Payments Europe Ltd., Dublin. Details and any additional terms will be displayed at checkout.

5) Delivery and Shipping Conditions

5.1 Delivery will be made within the specified delivery area to the delivery address provided by the Customer. The address stored in the order process is decisive.
5.2 If a delivery fails for reasons for which the Customer is responsible, the Customer shall bear the resulting reasonable costs. This does not apply to shipping costs in the event of an effective withdrawal; the cancellation policy applies to return shipping costs.
5.3 Transfer of risk:
– For entrepreneurs, upon handover to the forwarder/carrier.
– For consumers, upon handover to the Customer/an authorized recipient. Deviating from this, if the Customer commissions a carrier (who was not named by the Seller), the risk passes to this carrier upon handover to them.
5.4 Self-supply reservation: In the event of incorrect/improper self-supply, the Seller reserves the right to withdraw (only if the Seller is not at fault and a concrete covering transaction existed). The Customer will be informed immediately; any consideration already rendered will be refunded.
5.5 Self-collection is not possible for logistical reasons.
5.6 Vouchers are provided electronically by email.

6) Retention of Title

The goods remain the property of 6N Botanicals until full payment.

7) Liability for Defects (Warranty)

The statutory liability for defects applies, unless otherwise stipulated below.
7.1 For contracts with entrepreneurs, the following applies:
– The Seller has the choice of the type of supplementary performance;
– Limitation period for defects in new goods: 1 year from delivery;
– Rights regarding defects in used goods: excluded;
– The limitation period does not restart with replacement delivery.
7.2 The above limitations do not apply:
– to claims for damages/reimbursement of expenses by the Customer,
– in the event of fraudulent concealment of defects,
– for goods that have been used for a building in accordance with their usual use and have caused its defectiveness,
– for an obligation to provide updates for goods with digital elements.
7.3 For entrepreneurs, statutory limitation periods for any right of recourse remain unaffected.
7.4 Merchants are subject to the duty of inspection and notification of defects according to § 377 HGB.
7.5 Consumers are requested to report obvious transport damage to the delivery agent and to inform the Seller (without affecting statutory claims).

8) Liability

8.1 The Seller is liable without limitation
– for intent and gross negligence,
– for injury to life, body, health,
– for assumed guarantees,
– according to mandatory provisions (e.g., Product Liability Act).
8.2 In the event of simple negligence in violating essential contractual obligations, liability is limited to the foreseeable damage typical for the contract. Essential obligations are those whose fulfillment is necessary for the proper execution of the contract and on whose observance the Customer regularly relies.
8.3 Otherwise, liability is excluded.
8.4 The regulations also apply to the Seller's legal representatives and vicarious agents.

9) Redemption of Promotional Vouchers

9.1 Promotional vouchers (free, with validity period) can only be redeemed in the online shop and only within the specified period.
9.2 Redemption only by consumers.
9.3 Individual products may be excluded (according to the voucher content).
9.4 Redemption only before completing the order; no subsequent crediting.
9.5 Only one promotional voucher per order.
9.6 The value of the goods must be at least equal to the voucher amount; remaining credit will not be refunded.
9.7 If the voucher value is insufficient, the difference can be paid with other offered payment methods.
9.8 No cash payout or interest.
9.9 In the case of returns within the statutory right of withdrawal, the promotional voucher will not be refunded.
9.10 Promotional vouchers are personal and non-transferable; the Seller is entitled to verify authorization.

10) Redemption of Gift Vouchers

10.1 Gift vouchers (purchased for a fee) can be redeemed in the online shop, unless the voucher provides otherwise.
10.2 Gift vouchers and remaining credit can be redeemed until the end of the third year following the year of purchase.
10.3 Redemption only before completing the order; no subsequent crediting.
10.4 Multiple gift vouchers can be combined.
10.5 Gift vouchers apply to goods, not to the purchase of further vouchers.
10.6 If the value is insufficient, other payment methods can be used.
10.7 No cash payout or interest.
10.8 Gift vouchers are transferable; the Seller can make payments to the respective holder with discharging effect, except in cases of positive knowledge/grossly negligent ignorance of missing authorization.

11) Applicable Law

The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods. For consumers, this only applies insofar as it does not circumvent the protection of mandatory provisions of the state of their habitual residence.

12) Place of Jurisdiction

If the Customer is a merchant, a legal entity under public law, or a special fund under public law with its registered office in Germany, the exclusive place of jurisdiction is the Seller's registered office. The same applies if the registered office is outside Germany, provided that the contract is attributable to the Customer's commercial activity. The Seller remains entitled to sue at the Customer's registered office.

13) Alternative Dispute Resolution

13.1 The EU Commission provides a platform for online dispute resolution: https://ec.europa.eu/consumers/odr.
13.2 The Seller is neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.